Mode Aquariums in Rancho Cucamonga, CA

Reviews about Mode Aquariums

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  July 22, 2019, by Mariya Mokshina
  i ordered the 100G Artisan II Professional Reef system from cacdlights which is owned and operated by same people making it same company. their website promises "highest quality aquarium packages”. i placed the order on sept 17, they said it would take 4-6 weeks for a custom overflow box set up which i paid extra for a total of $2300. i originally asked for updates but no one EVER called me. i tried calling them at least 20 times during this time because NO ONE ever returned my voicemails or picket up calls. They were sure happy to answer when it came time to take my money though! after finally eric answered and said that if i wanted great quality, it takes extra time but it will be worth it. he said that it would to be ready for delivery until november 9, and for that they upgraded my protein skimmer which made me happy and resolved the prolonged wait and frustration from not being able to get a hold of anyone. once it was delivered they did not complete the plumbing because eric didn't have the pvc cutter with him. they also never brought the lid or the filter sock that are advertised to be included. upon inspection the area that is under the tank has delaminating wood which is not supposed to happen in a new CUSTOM tank. eric said that "these custom cabinets have their own unique characteristics that people expect from customizations", meaning that all the warped wood, the cracks in paint and the exposed wood was something that i should be appreciating since its hand made. I DONT THINK SO. the glass is advertised as ultra clear, but on the right and left side the glass had black lines all throughout . i took photos with paper being the glass so you can easier see the defect. how can they advertise clear glass but give me stained glass? the day they set it up they said that the door that was warped from the hinges being forced in too tightly and the other door that was a missing paint chip are an easy fix but he suggested that he come and do paint touch ups. this kind of high gloss cabinet cannot have paint touch ups, it just needs to have the parts replaced. he said that he would come back very soon to finish. i texted with him but he stopped calling me back or texting back. two days ago i received an email saying there is nothing wrong with my tank, and had no name or contact as to who wrote it. i sent additional pictures and asked for boss to contact me. its been 3 WEEKS since the delivery and set up attempt ws made and i still cannot start cycling because I'm waiting forth to replace the part under the tank that has the raw exposed wood where the plastic caps were screwed on too tight. NO ONE HAS EVEN CALLED ME BACK this WHOLE time in the last 3 weeks. so if you dont want defective craftsmanship or terrible bustier service, dont give them your money. good thing i called my credit card and they are disputing the charges for me. ill upload some pictures shortly so everyone can see what they should expect